1. Safety and Security
Customer data security is a top priority for Car Keys Express. We have taken a number of security measures to prevent improper access to your data.
a. Is my information secure? First, all customer information is kept secure and confidential. Data transmitted through our network is fully encrypted and all identifying customer information is securely stored in separate servers apart from key images and data.
b. Can someone order a key for a vehicle they don’t own? No. To protect against unauthorized duplication, customers are required to show their vehicle registration. Keys will be shipped only to the name and address listed in the registration.
c. Could someone take a picture of my key and steal my car? In short, no. Modern car keys will not work unless they’re paired to your vehicle—and pairing a key requires at least one working key. To duplicate a key through the app, we require three high-quality photos taken from a specific orientation with the key ring removed. It would be difficult for someone casually photographing your key blade to obtain the images needed for decoding. Furthermore, modern car keys have transponders that must be paired to the vehicle. After receiving a new transponder key, a thief would be unable to pair it to your vehicle without the original key and the vehicle itself. Only the dealer and qualified locksmiths can pair a new transponder key without an original key.
d. Can I use the Car Keys Express app to open car doors and start my car? No, the app does not take the place of your key. It’s used to create digital images of your keys, allowing you to easily order cut keys in the event you lose a key.
e. If I lose my phone, can someone get my key? We will ship keys only to the address matching your vehicle registration.
2. Ordering
a. How long does it take to get a key? Keys are typically cut within 2-3 business days. Customers can choose from a variety of delivery options, including overnight shipping.
3. Key Types
a. What types of keys do you cut? We can standard edge-cut blades as well as high-security laser cut keys.
b. Can you do all cars? We can cut keys for approximately 90% of vehicles. Enter your vehicle’s make, model, and year in the app to determine if we can make keys for your vehicle.
c. Do you cut house keys? Not at this time.
4. Vehicle Pairing
a. Do I need to take the key to a dealership or locksmith to make it work? Today’s keys need to be paired to a vehicle to make them work. In some cases, vehicle owners can pair keys to their vehicles without specialized equipment by following a few steps (like turning their existing key in the ignition several times). Newer vehicles often require specialized computer equipment used by dealerships and locksmiths. Car Keys Express makes pairing new keys simple with our revolutionary Universal EZ Installer™. Available for many vehicle makes, the consumer DIY device pairs keys at the press of a button, eliminating the need for expensive dealership computers. Enter your vehicle’s make, model, and year in the app or our online store to learn what pairing options are available for your vehicle.
5. Customer Service
a. What if my key doesn’t work? If your key isn’t cut right, contact customer service. We’ll work to find out why and send you a replacement. If your key still doesn’t work, we’ll refund your money.